Reduce perpetual costly turnover, Stop pressuring staff for overtime, Eliminate excessive agency costs, Reduce vacancies, Avoid excessive sign-on bonuses

Gain frontline buy-in and ownership to improve the patient bedside experience, Build a patient-driven culture of compassion, Apply 10 breakthrough recommendations to become the Employer and Provider of Choice, Overcome the 12 biggest barriers to frontline engagement, Apply the “License to Please” 7 best practices “empowerment bundle”