Brian Lee, CSP, HoF

9:00 am - 10:15 am

April 18, 2023 Tuesday

Keynote: Secrets of the Staffing Fix

Reduce perpetual costly turnover, Stop pressuring staff for overtime, Eliminate excessive agency costs, Reduce vacancies, Avoid excessive sign-on bonuses

10:45 am - 11:35 am

April 18, 2023 Tuesday

Hardwiring the 5-Star Patient Experience

Gain frontline buy-in and ownership to improve the patient bedside experience, Build a patient-driven culture of compassion, Apply 10 breakthrough recommendations to become the Employer and Provider of Choice, Overcome the 12 biggest barriers to frontline engagement, Apply the “License to Please” 7 best practices “empowerment bundle”